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Shipping & returns
Every board is cut, finished and packed by hand in our shop, then shipped in a padded crate built for the weight of stone.
Free shippingOn orders over $150. Orders under $150 ship for a flat $14.95.
30-day returnsOn boards and sets that aren’t engraved or custom-sized.
Padded crateFoam corners and cushioning on every order.
When your order ships
Each board is cut to order from the slab you chose. Most orders leave our shop within [7–10] business days. Engraved boards and large sets can take [2–3] extra days. You’ll get an email with tracking as soon as your crate is picked up.
Where we ship
We ship to addresses in the [contiguous United States]. Stone is heavy, so we can’t ship to P.O. boxes. For Alaska, Hawaii or international delivery, contact us for a quote.
Shipping rates
| Order total | Shipping |
|---|
| $150 and up | Free |
| Under $150 | $14.95 flat rate |
If your order arrives damaged
We pack every board to survive the trip, but if something arrives chipped or cracked, we’ll make it right. Email us within [48 hours] of delivery with photos of the board and the box, and keep the packaging until your claim is settled. We’ll send a replacement cut from the same stone, or a full refund if that stone is no longer available.
Returns
- You can return unused boards, coasters and trivets within 30 days of delivery for a refund to your original payment method.
- Engraved, custom-sized and gift-boxed items with a personal note are made just for you, so they can’t be returned unless they arrive damaged or defective.
- Return shipping is [paid by the customer], unless the item was damaged or we made a mistake. Stone is heavy, so please pack it in the original crate.
- Refunds are issued within [5] business days of the return reaching our shop.
To start a return, contact us with your order number.
Natural variation
Natural stone is cut from the earth, and no two slabs are alike. Veining, color and small natural pits or fissures will differ from the photos and are not defects. The 3D preview shows the stone’s color and pattern, but your board’s exact pattern will be unique.
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Care & warranty
A stone board lasts for decades with a little care. Here’s how to look after yours, depending on the stone.
Everyday care, for every stone
- Hand wash with warm water and mild dish soap, then dry with a soft towel.
- Don’t put stone boards in the dishwasher. The heat and detergent can dull the finish and loosen handles.
- Wipe up wine, citrus, vinegar, coffee and oil soon after they spill.
- Lift the board instead of dragging it, and set it down gently. Stone can chip if dropped on a hard floor.
- It is a serving and presentation piece. Cutting on it dulls knives and can scratch the stone, so slice on wood and serve on stone.
Care by stone
| Stone | Heat | Care | Watch out for |
|---|
| Granite | Takes hot pans | Quarry Wax every month or two | Oils can darken light granite if left to soak in |
| Marble | Takes hot pans | Quarry Wax monthly | Lemon, vinegar and wine can etch dull spots |
| Quartzite | Takes hot pans | Quarry Wax every month or two | Very hard, but still wipe spills quickly |
| Soapstone | Takes hot pans | Soapstone Oil when it looks lighter | Soft, so it scratches; light sanding removes marks |
| Quartz | Not for hot pans | Soap and water only | Resin can scorch above about 300°F |
| Porcelain | Takes hot pans | Soap and water only | Very hard and stain resistant |
Using Quarry Wax and Soapstone Oil
- Clean and fully dry the board.
- Rub a thin coat over the surface and edges with a soft cloth.
- Wait 10 minutes for wax, or 30 minutes for oil.
- Buff off anything left on the surface.
Never use wax or oil on quartz or porcelain. They don’t need it, and it can leave a haze.
Our warranty
We stand behind our work. For [1 year] from delivery, we’ll repair or replace any board with a defect in our workmanship, including:
- Cracks that come from cutting or fabrication
- Handles or inserts that come loose with normal use
- Edge or finish defects present when the board arrived
The warranty doesn’t cover normal wear, chips or cracks from drops or impact, etching or stains from food and drink, heat damage to quartz, or the natural pits, fissures and color variation that are part of real stone.
To make a warranty claim, contact us with your order number and photos.
Help
Frequently asked questions
Can’t find your answer? Contact us and we’ll help.
Can I cut on my board?
You can, but it isn’t what these boards are made for. Stone is harder than knife steel, so cutting on it dulls blades fast, and knives can leave fine scratches in the surface, especially on marble. Think of your board as a serving and presentation piece: slice on wood, then serve on stone.
Is it food safe?
Yes. Our boards are cut from the same countertop stone used in kitchens everywhere. Natural stone is sealed with a food-safe sealer before it ships, and Quarry Wax is made from beeswax and food-grade mineral oil.
Which stone should I choose?
For low maintenance, choose granite, quartzite or quartz. For pastry and a classic look, choose marble, which stays cool to the touch. Soapstone is soft and silky to the touch. Use Compare in the shop to see up to three stones side by side.
Will my board look exactly like the photo?
It will be the same stone, with the same colors and character, but every slab is unique. The veining on your board will differ from the photo, and that’s part of what makes real stone special.
Can I put a hot pan on my board?
On granite, marble, quartzite, soapstone and porcelain, yes. On quartz, no: its resin can scorch above about 300°F. That’s why quartz trivets ask you to confirm before adding them.
How heavy are the boards?
About 12 lb for a cheese board, 21 lb for a serving board and 31 lb for a charcuterie slab, at 3 cm thick. Metal handles make the larger sizes much easier to carry.
Can I get a custom size or shape?
Yes. We cut countertops every day, so custom sizes and shapes are easy for us. Contact us with the size you need and we’ll send a quote.
What can I engrave?
Up to 24 characters, like a name, family name or date. Engraved boards are made just for you, so they can’t be returned unless they arrive damaged.
Do coasters and trivets match my board?
Yes. They’re cut from the same slab as your board, so the stone and finish match.
Can I order boards in bulk for a wedding or business?
Yes. We make sets for weddings, realtors and corporate gifts, with names or logos engraved. Contact us for bulk pricing.
How long until my order ships?
Most orders ship within [7–10] business days. See Shipping & returns for details.
Where does my stone come from?
Open any stone in the shop and choose the Origin tab. It shows where the stone was quarried or made, and how it formed.
Help
Contact us
Questions about a stone, an order or a custom piece? We usually reply within [1 business day].
Legal
Privacy policy
Draft template. Replace the bracketed details and have a lawyer review this policy before you rely on it.
Last updated: [date]
This policy explains what information [Business legal name] (“Quarry to Kitchen,” “we,” “us”) collects when you visit our website or place an order, and how we use it.
Information we collect
- Order information: your name, shipping and billing address, email, phone number and the items you order.
- Payment information: payments are processed by [payment provider, e.g. Stripe]. We don’t see or store your full card number.
- Messages you send us: anything you include when you contact us.
- Saved in your browser: your cart and saved stones are stored in your own browser (local storage) so they’re there when you come back. They aren’t sent to us until you place an order.
- Usage data: [If you add analytics, describe it here. The site currently uses no analytics or advertising cookies.]
How we use it
- To make, ship and support your order
- To answer your questions
- To send order updates, and marketing emails only if you sign up for them
- To prevent fraud and meet legal requirements
Who we share it with
We share information only as needed to run our business: with our payment processor, shipping carriers and the service providers who help us operate the store. We don’t sell your personal information.
Your choices
You can ask us to see, correct or delete the personal information we hold about you, and you can unsubscribe from marketing emails at any time. You can clear your cart and saved stones by clearing your browser’s site data. Depending on where you live, you may have additional rights under laws such as [the CCPA].
How long we keep it
We keep order records for as long as needed for warranty, tax and accounting purposes, generally [7 years], and delete other information when it’s no longer needed.
Children
Our site isn’t directed to children under 13, and we don’t knowingly collect their information.
Changes and contact
We’ll post any changes on this page with a new date. Questions? Email [privacy@yourdomain.com] or write to [mailing address].
Legal
Terms of service
Draft template. Replace the bracketed details and have a lawyer review these terms before you rely on them.
Last updated: [date]
These terms apply when you use this website or buy from [Business legal name] (“Quarry to Kitchen,” “we,” “us”). By placing an order, you agree to them.
Orders and pricing
All prices are in US dollars. We may correct pricing errors and may cancel an order if an item was listed at the wrong price or the stone is no longer available, in which case we’ll refund you in full. An order is accepted when we send a shipping confirmation.
Natural stone
Our products are made from natural and engineered stone. Color, veining, pits and fissures vary from slab to slab and from the photos and 3D previews on this site. This variation is a natural characteristic of stone, not a defect.
Personalized and custom items
You’re responsible for the spelling and content of any engraving. We may refuse engraving we consider offensive or that infringes someone else’s rights. Personalized and custom items can’t be returned unless they arrive damaged or defective.
Shipping, returns and warranty
Our Shipping & returns and Care & warranty pages are part of these terms.
Safe use
Stone boards are heavy and can cause injury or damage if dropped. Follow our care guidance, including heat limits for quartz.
Limitation of liability
To the extent the law allows, our total liability for any claim related to a product is limited to the amount you paid for it, and we aren’t liable for indirect or consequential damages.
Our content
The text, images, logo and design of this site belong to [Business legal name] and may not be copied without permission.
Governing law
These terms are governed by the laws of the State of [State].
Contact
Questions about these terms? Contact us.